How to apply

Email with the subject line "Technical Support Specialist" and your attached PDF résumé.


You will be a member of a high performing team with responsibility for supporting enterprise level customers and ensuring the quality of Bluink’s products. Strong communication skills, attention to detail, a customer-focussed mentality, and the ability to meet deadlines are critical to this role.


  • Take ownership of the technical support process and the ability to see problems through to resolution.
  • Work closely with Development and Product Management to identify and troubleshoot client issues.
  • Provide prompt and accurate information to customers in both English and French.
  • Update product knowledge base and documentation as needed.
  • Identify and document issues with clear, concise, steps to reproduce.
  • Assist in project quality assurance testing and running automated test scripts.

Desired qualifications

  • Bachelor's degree in a technical field or equivalent practical experience.
  • 2+ years of experience in a technical support role.
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent multitasking skills and ability to manage competing priorities.
  • Capable of understanding the technical aspects of multiple complex systems.
  • Strong troubleshooting skills and the ability to diagnose client issues in a timely manner.
  • Experience with directly supporting enterprise-level customers.
  • Fluently bilingual in English and French (both oral and written) is an asset.
  • Familiarity with issue tracking systems (JIRA), source control (git), Linux, and command line tools is an asset.
  • Knowledge of mobile app platforms (iOS/Android) is an asset.
  • Programming experience is an asset.

Location: Ottawa, Ontario


  • Energetic start-up environment (felt even with team currently working remotely).
  • Challenging assignments/projects.
  • Complimentary access to applicable Udemy online learning courses.
  • MacBook or PC laptop access.