Responsible Disclosure Policy

Bluink is committed to ensuring the safety and security of our customers. We aim to foster an open partnership with the security community, and we recognize that the work the community does is important in continuing to ensure safety and security for all of our customers. We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise.

We value and thank those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.


Bluink’s Responsible Disclosure Policy covers the following products: eID-Me.

Legal Posture

Bluink will not engage in legal action against individuals who submit vulnerability reports through our email alias. We openly accept reports for the currently listed Bluink products. We will not pursue legal action against individuals who:

  • Engage in research without harming Bluink or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  • Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.

How to Submit a Vulnerability

Vulnerability reports can be submitted to Bluink by emailing

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions.

What we would like to see in vulnerability reports:

  • Well-written reports in English will have a higher probability of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Reports should include details of how the vulnerability was found, the impact, and any potential remediation.
  • Any plans or intentions for public disclosure.

What vulnerability reporters can expect from Bluink:

  • A timely response to emails (within 2 business days).
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.

If we are unable to resolve communication issues or other problems, Bluink may bring in a neutral third party to assist in determining how best to handle the vulnerability.