Bluink Blog

eID-Me Frequently Asked Questions and Answers in Summary

Posted by Alex Longval · 729 words

Last week, eID-Me digital ID launched in Ontario on iOS and Android. eID-Me was introduced to the public and generated lots of interest, discussion, and most importantly questions.

 

Questions such as:

  • Is eID-Me legal?
  • Why should I download eID-Me?
  • Any tips to improve card scanning?
  • Why would I hand over my smartphone to the police? (Spoiler: You don’t have to and you shouldn’t.)

All valid questions. We’ve designed this infographic to help answer these and more.

 

If you prefer to read the questions and answers in paragraph form instead, feel free to visit our FAQ page. All questions currently on our FAQ page are listed below the infographics.

 

 

FAQ Questions

 

Click on a question to see the answer on our FAQ page.

 

General

 

What is eID-Me?

How does eID-Me help individual users?

How does eID-Me help organizations?

How can I help support eID-Me?

How do I register for eID-Me?

What phones does eID-Me support?

What happens if I lose my phone?

How can I get eID-Me onto a new phone?

What if I use someone else’s identity cards and photograph?

Does an eID-Me identity expire?

Do I have to pay for my eID-Me identity?

Is eID-Me a replacement for identity cards?

 

Registration

 

I never got the email.

The 'Register Now' link in the email is broken.

The email is formatted wrong in Apple Mail.

It says "Something went wrong... failed to begin registration."

I don't want to give eID-Me my location.

I keep failing the liveness check.

I get stuck in the middle of the liveness check.

I don't like my picture.

My card won't scan. Any tips?

My passport chip won't scan. Any tips?

I failed Biometric Match.

I failed Document Date Validity.

I failed Document Consistency.

I failed Closeness to Home.

I received a timeout message.

Why do I only get three tries for remote identity proofing?

What happens to my data when I submit for identity proofing?

Does my data go to any third parties during identity proofing?

 

Usage

 

Where can I use eID-Me?

Do I need to hand over my phone to show my identity information?

What if I forget my phone at home? What if my phone's battery dies?

Is eID-Me a replacement for identity cards?

After I approve an identity request on my phone, the eID-Me website keeps loading and nothing happens. What do I do?

 

Security and Privacy

 

What happens to my data when I submit for identity proofing?

Does my data go to any third parties during identity proofing?

How is my identity information protected?

What happens with the information I share?

What precautions are taken to protect the information during transmission?

Who has access to my identity information?

Does eID-Me track my transactions?

Where is my transaction history stored?

Why would I trust Bluink with my identity information?

Why would I trust the government with my identity information?

What happens if I lose my phone?

What if someone steals my phone?

What if my phone is rooted?

 

Click here to visit our FAQ page.

 

Related:

eID-Me Download Links

eID-Me User Guide